FAQ's

Order & Deliveries

An order tracking link is shared tou your Email and Whatsapp post dispatch. Meanwhile, you can also track your order using the shared docket number here.

We dispatch the orders within 24-48 hours. Our shipping partners take anywhere between 2-5 business days for delivery to Metro Cities.  For expedited delivery, please get in touch with us here.

No! You can order even one cookie tin/box. However, shipping rates may vary basis your order value.

We can't alter an existing order, however you can add items and place a fresh order with us. We don't offer cancellations/exchange on our orders since these are perishable items. 

We ship Pan India, however if you are looking to order in certain remote locations, kindly verify the same with our team before placing an order here.

Absolutely! Our retail store in Ahmedabad is open for pickups everyday. Mon - Sat [10AM to 8PM] , Sunday [12 -3PM]. You can find location help here.

Currently we are NOT on any quick commerce platforms. We are available for delivery via Swiggy & Zomato (Ahmedabad). If you would like to directly place an order and book porter services, then you can place your order here.

Currently we do NOT ship internationally. You can self carry / self ship our items after purchase from us.

Our COOKIE DROPS are bite sized, and intentionally crafted for ease of travel. The tins can be shipped / carried with ease.

For any concerns with regards to order deliver, quality issue or feedback please feel free to chat with us here or email us at hello@biskut.in

We are partnered with Razorpay for payments and except all major Credit/Debit Cards, UPI, and Net Banking. We DO NOT offer COD as an option.

Product Information

We are a completely vegetarian bakery, free from eggs, premixes and artificial preservatives.

Most of our cookies have a shelf life between 3-6 months. Once opened, we recommend storing it in an air tight container in a cool, dry place away from direct sunlight.

Yes! Most of our flavour options are jain friendly. Only one product, Nut Crunchies Cookie Drops contains honey. 

Yes! We have flavour options that are gluten free, sugar free, and with protein too. Some flavour options are also wholewheat made with jaggery. However, we are currently NOT serving anything Vegan.

Our Cookie Drops come in TIN packs of 120GMs, with each tin carrying approx 22-25 pcs of cookies. Our Cookie Boxes carry 12 pcs of cookies, conveniently packaged in twin packs. 

No! Our cookies stay good at room temperature. 

All our cookies are a great companion for travel. Pick any!

Yes! Currently we only have our cookies available for pan India orders. In store you will also find a range of our fresh bakes - tea cakes, muffins, brownies, baked crips, chocolates, brownies, etc.

Yes! Please check our website for updates on our new flavours / seasonal specials. We offer thandai cookies during Holi, gingerman cookies during Christmas and more!

No. We do not add any preservative to our product. Which is why kindly store is adequately once opened.

Gifting & Customisation

Yes! We have gift hampers available for every occasion. From festive, to everyday gift hampers. 

Yes! Please add in your message in the Order Notes or drop us a Whatsapp with your message request.

Crowd favourites are Coconut Almond, Chunky Chocolate, Super Sattu and our Chocolate Chip & Oat cookies. You can also do an assorted hamper from our gifitng section which carries all our bestsellers.

Yes! Our cookies make for the perfect giveaway. Simply get in touch with us for your requirement, and we can help customise a tailored solution. 

Yes! Simply place your order with us prior and we will take care of the rest.

Corporate, Bulk & Wholesale Orders

Yes. Stockists may write to us at hello@biskut.in and get in touch with our team.

Yes. For corporates and events, we can help with cookies packaged individually, twin packs, or custom packaging too. Kindly write to us at hello@biskut.in or Whatsapp us for more information.

Yes. We have MOQs for bulk sale, please reach out to us for further information.

Yes. We can help with shipping your cookie gift boxes Pan India.

It can take anywhere between a week to 10 days for customised orders. Lead times may vary basis on actual order quantity.

Yes. We can make custom logo stamped cookies, and even help with branded cookie packaging. Get in touch with our team for more information on this hello@biskut.in. 

Can't find your questions?

If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.